Terms of Service

The service

Campflows is a platform for marketing agencies. It lets an agency manage its clients, plan content, read the performance of the social media accounts its clients authorize and generate reports.

By creating an account or using Campflows you accept these terms and the Privacy Policy. If you use Campflows on behalf of an agency, you warrant that you can bind it.

Service provider: Anna Caroline Tamaio, a self-employed professional trading as Campflows and Caju Social Club. NIE (Spanish foreigner ID) Z3120317G. Address: Avda. Isabel de Valois 28, Bloque C, Esc. 2, Planta 4, Pta. 6, 28050 Madrid, Spain. Email: support@campflows.app.

Accounts and responsibility

Each agency is responsible for the people it gives access to, for the client data it enters and for having its clients' consent to connect their social media accounts.

You must keep your credentials secret and tell us if you suspect unauthorized access.

Connected social media accounts

Facebook, Instagram, TikTok and LinkedIn accounts and YouTube channels are connected through the official APIs of Meta, TikTok, LinkedIn and YouTube, with the express authorization of the account holder. Campflows only reads the data that authorization allows and does not publish, edit or delete content without an explicit action by the user.

The holder can revoke access at any time from Campflows or from the social network's settings. The use of that data is also subject to the terms of Meta, TikTok, LinkedIn and YouTube.

By using Campflows with a YouTube channel you agree to be bound by the YouTube Terms of Service.

Social network data is shown as their APIs deliver it; we do not guarantee its accuracy or its continued availability.

Acceptable use

You may not use Campflows to break the law, infringe the rights of others or breach the terms of the connected platforms; to extract data from accounts that have not authorized you; or to interfere with the service or try to access other agencies' data.

We may suspend or close an account that breaches these terms, giving notice first unless the risk prevents it.

Content and ownership

The data, text, images and reports the agency enters or generates in Campflows belong to it. You grant us the permission needed to store and process them for the sole purpose of providing the service.

The Campflows software, design and brand belong to their owner. You may not copy, resell or reverse engineer them.

Artificial intelligence features

Some features (copy, brand profile, analysis, reports, narration and design) use third-party artificial intelligence models, with the plan's credits or with the key the agency sets up. The results are proposals: the agency reviews them before using them and is responsible for what it publishes.

With the Campflows connector, a member can use Claude or ChatGPT with their own account to work with their agency's data. That use is also governed by the terms of Anthropic or OpenAI, and what the assistant saves in Campflows (post drafts, brand profile) is the agency's responsibility.

Warranties and liability

Campflows is provided as is. We do what is reasonable to keep it running continuously and securely, but we do not guarantee that it is free of errors or interruptions.

To maintain the service, Campflows records technical errors with PostHog, hosted in the European Union (PostHog Cloud EU), without the IP address. Server errors are linked to your user ID; browser errors are not identified, unless you accept usage data. The details are in the Privacy Policy.

To improve it, and only if you accept, we measure how you use Campflows (screens, features and loading speed) and record some sessions with all text, fields and images hidden. We ask you the first time you enter and you can change it at any time in Settings, with “Send usage data”. We do not measure or record the agencies' clients in the client portal or on public pages, or Campflows' demo accounts. Errors are always recorded.

To the extent permitted by law, our liability to the agency is limited to the amount paid for the service in the twelve months before the event giving rise to it, and excludes indirect damages and loss of profits.

Cancellation and data deletion

You can stop using Campflows whenever you want. To close an account or delete an agency's data, write to support@campflows.app with the subject “Data deletion”. We will confirm the deletion within 30 days at most.

Changes and governing law

If we change these terms in a material way, we will notify agencies with an active account by email and update the date on this page. Continuing to use Campflows after the notice means accepting the changes.

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Madrid, unless the law provides another jurisdiction for consumers.

Contact: support@campflows.app.